Junior
Full time
$2,400 / Year
Noida
For which tasks (responsibilities)?
Business Purpose: Provide high-quality, personalized service to VIP gaming customers, ensuring their satisfaction and loyalty.
Tasks:
Engage VIP customers via calls to offer personalized support.
Resolve customer issues promptly.
Share updates on special offers and events.
Collect feedback to improve the gaming experience.
Collaborate with internal teams to relay customer insights.
Responsibilities:
Handle inbound/outbound calls for VIP customer support.
Maintain detailed customer interaction records.
Communicate product updates and promotions.
Achieve customer satisfaction targets.
Key KPIs:
Customer Satisfaction Score (CSAT).
First Call Resolution (FCR).
Call Handling Time.
Retention Rate.
Follow-up Efficiency.
Promotion Effectiveness.
What kind of professional are we looking for?
Minimum 1 year experience
Great communication
Team leading
Fluent with spoken english
Adroit Myriad Professionals
Company type: other
Employees: 51-200
Platforms: Mobile
Genres: Card and/or Board, Casino, Application
https://adroitmyriadprofessionals.com
View all vacancies from Adroit Myriad Professionals
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