VIP Manager (Night Shift)

MOJAM , Posted 2 days ago

Middle

Full time

Negotiable

Remote

MOJAM is looking for a professional to level up our experience with high-profile clients. It’s all about finding unique approaches for each player, making their journey unforgettable, and creating a true VIP vibe in our gaming world. If you’re great at not only listening but anticipating needs, understanding the nuances of VIP interactions, and striving for a personal touch in every contact — we’re excited to have you on board!

We’re hiring Night Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 22:00–10:00 (EEST).

What are you working on?

At what stage of the project(s)? More than 7 years on the market
Platforms: Browser

For which tasks (responsibilities)?

📍 What to Do

Build and maintain long-term relationships with high-profile clients
Ensure VIP clients have a seamless and personalized experience on our platform
Act as the main point of contact for VIP clients during your shift, addressing their questions, concerns, and requests in a timely manner
Manage VIP operations independently during night hours — you own the shift
Ensure smooth handover to the day team with clear written shift summaries: key events, client issues, follow-ups needed
Escalate critical issues to the Shift Lead or Head of VIP via established protocols
Proactively reach out to VIP clients to ensure satisfaction, update them on exclusive offers, events, and promotions
Analyze client activity and engagement to offer personalized recommendations and rewards
Identify opportunities for upselling and cross-selling based on clients’ behavior and preferences
Collaborate with the marketing and sales teams to support tailored campaigns for VIP clients
Handle and resolve any issues VIP clients might face with their accounts, transactions, etc.
Collaborate with the support team to ensure quick resolution of any technical challenges
Provide feedback to the product and development teams based on client preferences and behaviors
Contribute to retention efforts by flagging at-risk clients and executing personalized re-engagement actions

What kind of professional are we looking for?

🦸 Your Superpowers

1+ years of experience in account management, customer support, or sales
Gaming and related industry experience is a strong advantage
Previous experience working with VIP or high-profile clients is a plus
Excellent communication and interpersonal skills
Strong problem-solving abilities and a proactive approach to addressing client needs
High level of autonomy — you’re comfortable making decisions and owning outcomes without constant supervision
Ability to work in a fast-paced environment and manage multiple VIP accounts simultaneously
Sales-oriented with a good understanding of cross-selling and upselling strategies
Familiarity with the CS/CS2 gaming community is a strong advantage
Advanced/Fluent English is required; additional languages are a plus

Why do we enjoy working here?

🍪 Team Perks

PRO&BRO team you’ll love creating new gaming universes with
Totally remote work from wherever you grind
An equipment budget to upgrade your home office
Flexible schedule with no time trackers since we just focus on results
A performance-based bonus twice a year for every mojamer as a nod to our shared achievements
Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out here